Support

A question, a problem, a request about your data: write to us, a person reads every message.

For a technical problem, please include your phone model, the app version, and the date and length of the recording concerned. We have no access to the content of your recordings and cannot look at them for you.

Frequent questions

My recording has not turned into a note: Audio is written to your phone from the start of the capture, so nothing is lost. Uploading is a separate step that waits for a connection. Open the app and leave it in the foreground for a moment: the upload resumes on its own, and the note follows.
Transcription failed: The affected row carries a Retry button, both in the list and in the recording detail. A retry does not spend your minutes twice. If it keeps failing, write to us with the date and length of the recording.
Speakers are not separated: Speaker separation depends on the detected language. It is not available for every language, and the app says so in the transcript rather than guessing.
My quota ran out before the end of the month: Minutes renew at the start of each month and do not carry over. You can change plan from Settings, Account, Manage subscription.
How do I cancel my subscription: Subscriptions are handled by the App Store, not by us. In the app, Settings, Account, Manage subscription opens the system screen that cancels. Cancellation takes effect at the end of the period already paid for.
May I record a conversation with other people: Swiss and French law require the agreement of those present to record a private conversation. You alone are responsible for that. The app offers an audible start signal, on by default, to help you announce it.

Your data

Delete your account

In the app: Settings, Account, Delete account. Deletion erases your recordings, transcripts and notes. It is final.

Exercise your rights

Accès, rectification, effacement, opposition : écrivez à info@swissvix.ch from your account address. The detail is in the privacy policy (in French).